Information
United Kingdom
Standard Tracked - FREE
Next Day Delivery Tracked - £1.99
Europe
Standard Tracked - £5.99
Rest of World
Standard Tracked - £7.99
Orders are typically shipped the same day or the next working day. Orders placed Saturday before 10am will be shipped on Saturday. Orders placed on Sunday will be shipped on Monday.
We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
We have a 14-day return policy, which means you have 14 days after placing your order to return the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at natures.joint@outlook.com. If your return is accepted, we'll then begin the return process. Items sent back to us without first requesting a return will not be accepted.
We don't cover the cost for the return label.
You can always contact us for any return questions at natures.joint@outlook.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
